Technology only delivers when people communicate, lead and serve customers well. Our practical one to three day workshops build the human skills that turn good teams into great ones. Every workshop runs in-house at your offices or live online, tailored to your people and your industry.
32 workshops | In-house or online anywhere in South Africa | From 5 delegates | B-BBEE Level 1 with 135% procurement recognition
Write, speak and present so people understand you the first time and act on what you say.
Write clear, professional emails, letters and WhatsApp messages that get read and acted on.
1 Day · 1024-SS-COM-101
Go beyond email. Write business cases, proposals, RFPs and formal reports that persuade decision makers.
1 Day · 1024-SS-COM-201
Plan, write and present reports that managers actually read, trust and act on.
1 Day · 1024-SS-COM-202
Three hands-on days turning complex technical data into accurate, readable reports, with Excel and Word skills built in.
3 Days · 1024-SS-COM-301
Make the right impression in meetings, at functions and across cultures. People buy from people.
1 Day · 1024-SS-COM-102
Your receptionist is your first impression. Equip front-line staff to answer, help and calm callers professionally.
1 Day · 1024-SS-COM-103
Capture what matters. Write accurate, concise minutes for formal, semi-formal and action meetings.
1 Day · 1024-SS-COM-104
Beat the nerves, build presence and deliver presentations people remember.
2 Days · 1024-SS-COM-105
The three conversations every supervisor needs to master, in one practical two-day workshop.
2 Days · 1024-SS-COM-106
Turn every customer conversation into loyalty, referrals and revenue.
Service wins the game. Practical skills and role plays for staff who deal with customers every day.
1 Day · 1024-SS-CS-101
Turn unhappy customers into loyal fans with a clear seven-step complaint process.
1 Day · 1024-SS-CS-102
Move beyond customer focus. Put the customer at the centre of every decision your business makes.
1 Day · 1024-SS-CS-103
Give your sales and support team a repeatable process from first contact to closed deal.
1 Day · 1024-SS-CS-104
Practical people leadership for new and experienced managers, from tough conversations to leading in the age of AI.
For new and experienced managers: lead people, make tough calls and get results through your team.
2 Days · 1024-SS-LEAD-101
Grow your people, retain your stars and keep critical knowledge in the business.
2 Days · 1024-SS-LEAD-102
Defuse tension, have the conversations people avoid and turn conflict into progress.
2 Days · 1024-SS-LEAD-103
Prepare, lead and close negotiations that protect your bottom line and the relationship.
1 Day · 1024-SS-LEAD-104
Run meetings that start on time, stay on track and end with decisions.
1 Day · 1024-SS-LEAD-105
Run strategy sessions that end in a living action plan, not a document on a shelf.
1 Day · 1024-SS-LEAD-106
Track progress, manage risk and evaluate team performance so projects land on time and on budget.
2 Days · 1024-SS-LEAD-107
Turn your subject experts into confident trainers who keep adult learners engaged.
2 Days · 1024-SS-LEAD-108
Lead with confidence in the age of AI. Hands-on with Microsoft 365 Copilot, focused on decisions, strategy and responsible use.
1 Day · 1024-SS-LEAD-109
Close the gap between digital ambition and execution. Build a digitally fluent, AI-ready team.
2 Days · 1024-SS-LEAD-110
Confidence, focus, resilience and the team habits that make work easier for everyone.
Manage emotions, read people and build relationships that make you more effective at work and at home.
2 Days · 1024-SS-PE-101
Speak up, be heard and handle difficult people without being passive or aggressive.
2 Days · 1024-SS-PE-102
Get control of your workload with the 80/20 rule, the Eisenhower matrix and routines that stick.
1 Day · 1024-SS-PE-103
Recognise stress early, use good stress to perform and build a personal plan to manage the rest.
1 Day · 1024-SS-PE-104
Build the clarity, mindset and trust your people need to adapt and thrive in constant change.
2 Days · 1024-SS-PE-105
Understand thinking styles, communicate better and build teams that perform and innovate together.
1 Day · 1024-SS-PE-106
A fun, facilitated day of team games that builds trust, a shared vision and a team charter.
1 Day · 1024-SS-PE-107
The business and admin skills that make support staff and non-financial managers indispensable.
Read financial statements, build budgets and speak the language of business, all hands-on in Excel.
2 Days · 1024-SS-ADM-101
Two days of the skills that make office administrators, PAs and executive assistants indispensable.
2 Days · 1024-SS-ADM-102
Tell us what you want your people to do differently and we will recommend a workshop or combine modules into a custom programme. Call 082 822 8453 or send us an enquiry.