Essential Selling Skills: From Prospect to Close

1024-SS-CS-104

Duration

1 Day  |  In-house at your offices or live online  |  Minimum 5 delegates

Description

Give your sales and support team a repeatable process from first contact to closed deal. A lack of sales training shows up in every customer conversation. This workshop builds the mindset and habits of top sales professionals, including active listening, emotional intelligence and the right tone on digital channels, and gives delegates a consistent sales process from proposal to close.

Who should attend

Sales staff, account managers, and customer service and support agents.

What you’ll learn

• Identify customer types and adapt your approach
• Spot and remove the obstacles that block sales
• Follow a structured process from proposal to close
• Use active listening and empathy to build trust
• Communicate with the right tone on email and social media

Course topics

• The customer-driven organisation
• Key customer service skills
• Five competencies of top sales professionals
• Building customer loyalty
• The sales process
• Closing the sale

How it works

On-site: we train at your offices for a minimum of 5 delegates. You provide the venue and refreshments and 1024 Training supplies all workshop material.

Online: we train live and remotely for a minimum of 5 delegates, with all material supplied electronically.