Conflict Management & Difficult Conversations

1024-SS-LEAD-103

Duration

2 Days  |  In-house at your offices or live online  |  Minimum 5 delegates

Description

Defuse tension, have the conversations people avoid and turn conflict into progress. Conflict happens every day, and handled well it leads to better ideas and stronger teams. This workshop gives delegates the communication, EQ and conflict skills to recognise conflict early, manage their own triggers, calm angry people and lead courageous conversations in diverse South African workplaces.

Who should attend

Junior to senior managers, staff who manage client relationships, and anyone who avoids difficult conversations.

What you’ll learn

• Recognise conflict early and understand how it escalates
• Know your own conflict style and hotspots
• Use EQ to manage yourself and influence others
• Calm angry people and manage your own anger
• Plan and hold difficult conversations

Course topics

• Understanding workplace conflict
• Effective communication and active listening
• Emotional intelligence
• Managing anger and calming others
• Courageous conversations
• Your personal conflict management plan

How it works

On-site: we train at your offices for a minimum of 5 delegates. You provide the venue and refreshments and 1024 Training supplies all workshop material.

Online: we train live and remotely for a minimum of 5 delegates, with all material supplied electronically.