Cancellation and Refund Policy

Last updated: 24 October 2026

This policy explains what happens if you need to cancel, postpone or change a training booking with 1024 Training. Any specific terms in your quotation or agreement take precedence over this policy.

1. Public and scheduled courses

More than 10 working days before the course: full refund, or free transfer to a later date.
5 to 10 working days before the course: free transfer to a later date, or a 50% refund.
Less than 5 working days before the course, or no show: no refund. You may send a colleague in your place at no extra cost.

2. Private and corporate training

Postponements requested more than 10 working days before the training date can be moved to a new date at no charge.
Cancellations or postponements with 5 to 10 working days notice are charged at 50% of the training fee.
Cancellations with less than 5 working days notice are charged at the full training fee.
Costs already incurred on your behalf, such as exam vouchers, printed materials, equipment hire, venue or travel, are charged in full if they cannot be recovered.

3. Substitutions

You are welcome to replace a delegate with someone else at any time before the course starts, at no extra charge. Please let us know the new delegate’s details as soon as possible.

4. If we cancel or change a course

If 1024 Training has to cancel or postpone a course, for example because of low numbers or circumstances beyond our control, we will let you know as soon as possible and offer a transfer to another date or a full refund of fees paid for that course.

5. Exam vouchers and third party products

Exam vouchers, licences and other third party products are subject to the supplier’s own terms and are generally not refundable once issued.

6. Equipment hire

Equipment hire cancellations and charges for loss or damage are set out in your hire quotation or agreement.

7. How refunds are paid

Approved refunds are paid by EFT to the account that made the payment, normally within 14 working days of approval.

8. How to cancel or change a booking

Send cancellations, postponements or substitutions in writing to [email protected]. Notice periods are calculated from the date we receive your email. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.