Communicate, Negotiate & Present: The Supervisor’s Toolkit

1024-SS-COM-106

Duration

2 Days  |  In-house at your offices or live online  |  Minimum 5 delegates

Description

The three conversations every supervisor needs to master, in one practical two-day workshop. Built for supervisors and middle managers who need to get their point across, reach agreement and present with confidence. Covers the RACI model, handling confrontation and using EQ, with on-camera presentation practice and before and after recordings for on-site groups.

Who should attend

Supervisors, team leaders and middle managers.

What you’ll learn

• Communicate clearly and persuasively
• Negotiate and handle confrontation calmly
• Plan and deliver confident presentations
• Use the RACI model to remove confusion about roles
• Think on your feet and handle questions

Course topics

• Effective communication skills
• Presentation and negotiation skills
• Coping with confrontation
• The RACI model for clearer communication
• Using EQ to communicate better
• On-camera presentation practice

How it works

On-site: we train at your offices for a minimum of 5 delegates. You provide the venue and refreshments and 1024 Training supplies all workshop material.

Online: we train live and remotely for a minimum of 5 delegates, with all material supplied electronically.