Confidence & Assertiveness at Work

1024-SS-PE-102

Duration

2 Days  |  In-house at your offices or live online  |  Minimum 5 delegates

Description

Speak up, be heard and handle difficult people without being passive or aggressive. Passive employees are often overlooked for promotion. Over two practical days delegates build self-confidence, learn the difference between assertive and aggressive, challenge negative self-talk and practise real situations, from entering a room and running a meeting to handling a performance review or a difficult client.

Who should attend

Staff at any level who want to speak up, and managers developing quieter team members.

What you’ll learn

• Project confidence even when you do not feel it
• Tell assertive, passive and aggressive behaviour apart
• Sell yourself and your ideas assertively
• Handle conflict, difficult clients and your boss positively
• Prepare for and manage your performance review

Course topics

• What confidence is and where it comes from
• Look the part: appearance, body language, attitude
• Challenging your self-talk
• Assertiveness versus aggression
• An assertive approach to conflict
• Practical exercises and real scenarios

How it works

On-site: we train at your offices for a minimum of 5 delegates. You provide the venue and refreshments and 1024 Training supplies all workshop material.

Online: we train live and remotely for a minimum of 5 delegates, with all material supplied electronically.