Duration
2 Days
Description
A two-day course covering case management, queues, knowledge articles, and service analytics in Dynamics 365 Customer Service.
Who should attend
Customer service professionals, support teams, service managers, CRM users, and professionals responsible for managing customer service operations.
What you'll learn
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Manage customer service cases
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Work with queues
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Create and manage knowledge articles
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Track customer service activities
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Use service analytics
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Improve customer service workflows
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Manage customer support information
Course topics
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Dynamics 365 Customer Service
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Case management
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Queues
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Knowledge articles
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Customer support
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Service activities
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Service analytics
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Customer service workflows
