Duration
2 Days
Description
A two-day course on using Dynamics 365 Customer Insights – Journeys, the current Dynamics 365 Marketing app, to build segments, forms, emails, and customer journeys.
Who should attend
Marketing professionals, campaign managers, customer engagement teams, and Dynamics 365 users who want to build and manage marketing journeys.
What you'll learn
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Create and manage customer segments
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Build marketing forms
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Create and manage marketing emails
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Design customer journeys
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Use customer data for targeted engagement
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Configure marketing activities
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Manage customer interactions
Course topics
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Dynamics 365 Customer Insights – Journeys
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Customer segments
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Marketing forms
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Marketing emails
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Customer journeys
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Campaign management
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Customer engagement
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Marketing automation
