Duration
1 Day
Description
A one-day masterclass for customer-facing teams on using Copilot and Teams Premium AI features for transcription, sentiment checking, and faster, on-brand client communication.
Who should attend
Customer service teams, sales teams, client-facing professionals, account managers, and anyone responsible for communicating with customers.
What you'll learn
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Use AI to support customer communication
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Use Copilot for customer-facing tasks
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Work with meeting and conversation transcriptions
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Use AI-assisted sentiment checking
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Improve response times
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Create faster, on-brand client communications
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Apply AI to everyday customer engagement
Course topics
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AI-powered customer engagement
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Microsoft Copilot
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Teams Premium AI features
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Transcription
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Sentiment checking
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Client communication
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Customer service productivity
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On-brand communication
